Shipping Information - Rio Grande Rustic Furniture
READ BELOW FOR SHIPPING COSTS ON "SOUTHWESTERN RUSTIC FURNITURE" AND "WROUGHT IRON FURNITURE"
HOW WILL MY FURNITURE BE SHIPPED?
Heavy, oversized or manufacturer-direct items are shipped by common carrier (freight/truck lines). The carrier will deliver the furniture to your driveway or front door (depending on the driver). When your item is ready, the carrier will call you to arrange a reasonably convenient delivery day and time within normal business hours. The furniture is delivered to your home - all under your supervision. Additional charges may apply if they arrive when planned and you are not there to accept the furniture. Delivery into your home and unwrapping of the furniture is available at an additional cost.
TWO DELIVERY OPTIONS:
Silver - This is our standard drop-ship service. The carrier will deliver your furniture to your driveway. You are responsible for uncrating the furniture, bringing it in your home, and installation. The standard drop-ship option is no additional cost to you beyond the quoted shipping cost.
Gold - This our turn-key service. For an additional fee we will uncrate each piece of furniture for you, bring it into your home, and set up each piece exactly where you want it in your home. Then we will take all packing and crating materials away with us. This service will usually double your shipping cost. Please let us know at the time of order if you are interested in this service.
Freight/trucking companies have a minimum shipping charge. When you order only a few chairs/stools or just one or two small tables, the shipping charge will seem significant as compared to the total cost of the furniture you ordered (especially when ordering from our "Mexican Rustic" furniture section-because the price of the items are low). For instance to get two barstools (from our Southwestern Carved Pine section) to New Jersey, can cost as much as $150 to $200. However, many times the only way you can find this kind of furniture is through catalogs or websites like ours. Stores in your area probably do not carry the kind of furniture that we provide.
Of course the cost is based on your distance from the Southwestern U.S., weight of the item being shipped and whether you are delivering it to a residence or business address. The rates below are only guidelines and are based on shipping to an East Coast address. Your cost could be lower or higher. Place your order with us and we will give you the actual charges (you will not be billed until you approve the shipping charges).
HOW MUCH WILL MY SHIPPING COSTS BE? The following are some rule-of-thumb shipping rates:
Furniture Purchase Total up to $500 = $150-$250
When shipping small pieces of furniture, the cost of the freight is significant compared to the cost of the item.
Furniture Purchase Total of $501-$1,500 = $250 - $500
Furniture Purchase Total of $1,501 or more = $400-$600**
Surcharges apply within New York City (because of the high cost of delivery in the city).
**These rates are of course rule of thumb only. The more furniture you ship the greater the weight and cost. However, additional weight is shipped at a very low additional cost.
CAN I CANCEL MY ORDER IF THE SHIPPING COST IS TOO HIGH?
Once you place your order, we will request a shipping cost quote from the freight company. Within one business day after your order is placed, we will notify you of the actual shipping cost and request your approval before the order is finalized with our manufacturer. If you perceive the quote to be too high, you will have the opportunity to cancel your order. In order to maintain our favorable rates with our freight company, we must have a firm order before we can ask for and give you a quote.
When you place your order, we will need a 50% (of the furniture price) deposit prior to start of your order. Shipping cost will be billed (along with the "50% purchase balance" due) at the time the furniture is shipped. Orders made through our online shopping cart system are billed the same way. Before your card is charged we will call you first to confirm shipping charges.
WHAT IS THE SHIPPING PROCESS?
We will be there with you each step of the way. As your furniture is nearing time to be shipped, we will email or call you with updated information. Once it has shipped, we will email you with the tracking number and the telephone number of the freight center in your area where it will arrive.
We suggest that you call and arrange with the center for delivery before it actually arrives at the freight center. If you have any problems or concerns, we want you to call us so we can help. The value that we bring to this process is our honesty, commitment to you being more than satisfied and our bulldog nature to be sure that you get what you expect from our manufacturers.
WHAT IF MY FURNITURE IS DAMAGED IN SHIPMENT?
All furniture except items from our "Mexican Rustic" section is packaged in slatted frame crates to insure against damage during the freight process. Until we started crating the furniture, we experienced a 25% damage rate. That meant unhappy customers. So we had to find a solution.
We now hire an independent packaging company near the manufacturer to custom crate each piece of your furniture. We are one of the few company's selling Southwestern and Western furniture on the internet giving your furniture this kind of protection. Our company pays a little more for this service. However, we end up with a client who has an excellent experience with the process. That is our primary goal. Since adopting this packaging method in 2001, we have only had one shipment damaged.
However, there is always a chance of damage. Upon delivery of your furniture, we ask that you please inspect the pieces as soon as they arrive for any damage caused in shipment (before the truck driver leaves). We seldom have damage but this will insure that we can get it handled quickly for you if it does happen.
If there is visible damage and the damage is minor, please indicate it on the delivery ticket you sign and call us as soon as possible. We will have it repaired for you. In the unlikely case that the damage is severe, you may refuse delivery and the items will be returned to us. In either case please call us as soon as possible so that we may take care of it for you.
Due to the freight companies rules, we must make it very clear that inspection, and reporting of any damages be done when you receive your order. Otherwise the customer is responsible for return freight charges if no damages are noted on the delivery receipt. We want to ensure that your furniture arrives in the same condition as it was when it left the warehouse.
Sometimes, however, there is no external visible indications of damage. If, when you unpack it in your home and find damage, please call us so that we can file an "unseen damage claim" with the freight company and arrange for repair. Please save the packaging so that the freight company can elect to inspect the packaging (usually within two weeks) to determine what the cause may have been.
We look forward to serving you and hearing about how great our furniture looks in your home.
